Drones Toronto — Return and Exchange Policy

Drones Toronto — Return & Exchange Policy

 (Effective [2026/01/01] — applies only to purchases made directly from DronesToronto.com or Drones Toronto retail stores)

1 | Return-for-Refund Windows

* “Manufacturing defect” means a fault confirmed by Drones Toronto technicians or the original manufacturer after standard troubleshooting.

2 | What You Must Provide

1. Original receipt / invoice and the same payment card (refunds post to that account).

2. All original box contents: product, manuals, cables, props, tools, stickers, bonus items, etc.

3. Security & bindings removed — un-bind the aircraft from your DJI account, disable Apple Activation Lock, turn off Android FRP, wipe internal media.

4. Government-issued photo ID to deter fraud.

Returned items that are incomplete, scratched, cracked, marked, or still account-bound may be refused or incur additional charges.

3 | Restocking Fee (20 %) for Opened Boxes

*A 20% deduction (pre-tax) applies if the factory seal is broken and the item is not proven defective. No fee on sealed-box returns or on DOA items.
Enterprise / Agriculture drones are excluded — they are non-returnable.

4 | Non-Returnable or “Final Sale” Items

• Enterprise / Agriculture drones (DJI Agras series) — warranty service only.

• Certified Pre-Owned (CPO) items — final sale unless Dead-on-Arrival (reported within 7 calendar days).

• Digital download keys, training courses, DJI Care / Enterprise Shield, ProRes & CinemaDNG licenses.

• Gift cards & pre-paid cards.

• Open-Box items (unless damaged on arrival).

• Repair parts & solder-on components.

• PPE, consumables, inks, instant-film packs once opened.

• Items damaged by misuse, alteration, liquid ingress, crashes, sand, or lightning.

• Products missing or with tampered serial-number labels.

5 | How to Start a Return (RMA Required)

1. Email support@DronesToronto.com or use “Contact Us” to request an RMA number before shipping or bringing the item back.

2. Write the RMA on three sides of the carton; packages without an RMA are refused.

Packing Checklist

• Anti-static bag for electronics.

• 2 in / 5 cm bubble-wrap or rigid foam around the item.

• Sturdy double-wall corrugated box — no envelopes.

• For multiple items, pack each separately; nothing should move inside.

• Ship with a traceable, signature-required service (UPS, Purolator, FedEx, Canada Post XpressPost) and insure for full value.

Damage caused by poor packing or missing RMA voids warranty evaluation; such items will be returned unrepaired.

6 | Return-Shipping Costs

Original outbound shipping is non-refundable unless the item is confirmed defective.

7 | Refund & Exchange Processing

• Inspection: 3–5 business days after arrival.

• Refunds: issued to original payment method within 5 business days of approval.

• Bundles: If you keep part of a discounted bundle, the refund equals the bundle price minus the regular price of kept items. Bonus (“free”) items must be returned with the paid item for a full refund.

8 | Shipments Refused, Unclaimed, or Address Errors

Parcels returned undeliverable (wrong address, refusal, unclaimed) will be:

1. Refunded minus original outbound freight and carrier return charges, or

2. Re-shipped after you pay a second shipping fee.

9 | Need Help?

Email support@DronesToronto.com or call 1-[437-533-2913] (Mon–Fri 11:00–19:30 Est). We want you to love your gear and will work quickly to resolve any issue.

Drones Toronto Inc. reserves the right to amend this policy at any time. The version posted at the time of purchase governs your return.